Medical Secretary

Part-Time, permanent (18.75 hours per week)

Village Family Health Team is a primary care provider located in Liberty Village, Toronto. We provide primary care to all members of our community with a special focus on serving people with serious mental illness and addictions. We are hiring for a part-time, permanent position with competitive benefits package including HOOPP pension plan. Liberty Village offers many amenities including housing, fitness facilities, shopping, and restaurants. TTC buses run right through Liberty Village and the FHT is steps away from the Exhibition GO Train stop and the King Streetcar.

Position Summary

The Medical Secretary provides front-line secretarial and reception support to the physicians and inter-professional health care providers.  

Roles and Responsibilities:

Patient Appointment Scheduling and Communication

*       Greets patients upon arrival, assesses and directs to appropriate areas

*       Answers phone and electronic patient communication and sets appointments for patients with appropriate physicians and/or other health professionals

*       Answers patient related questions or inquiries and refers to appropriate individual if beyond scope

General Office Duties

*       Performs clerical duties (photocopies, faxes, e-mails, mail pickup/delivery)

*       Supports specialist referrals

*       Assists with patient communications including in person, phone, written or electronic.

*       Supports operations of clinic by proactively problem solving and following up when items need to be fixed or cleaned up.

The above responsibilities are not to be considered all inclusive; the individual may be assigned other related duties in the interest of efficient operations of Village FHT.

Qualifications:

*       Completion of Medical Secretary Course REQUIRED

*       Minimum of 2 years Medical Office Experience

*       Computer proficiency and demonstrated ability to work with an Electronic Medical Record REQUIRED. Experience with Accuro is an asset.

*       Exceptional organizational skills

*       Exceptional customer service and interpersonal skills

*       Proficient English oral and written communication skills

*       Strong problem-solving skills

*       Ability to maintain confidentiality and impartiality

*       Capacity to adapt quickly to a fast paced, dynamic work environment

*       High degree of accuracy and attention to detail

*       Demonstrated ability to work independently and with a team

*       Ability to prioritize, manage time effectively

*       Exercises good judgment

Reporting Structure

The Clinical and Administrative Support Team Member is supervised by the Office Manager or delegate for day-to-day operations.

Job Specifications:

Location

This position will be located at 171 East Liberty St. Unit 102.

Hours of Work

18.75 hours per week and will correspond to the FHT practice operations including rotational evening and/or Saturday morning clinics.

Status

0.5 FTE – permanent

To Apply:

Please email resume and cover letter to Kaitlin MacDonald at kaitlin.macdonald@villagefht.ca.